VYAPVERSE DIGITAL SOLUTIONS LLP
Terms & Conditions
Effective date: 25 August 2026. These Terms govern the VyapVerse platform, merchant dashboard, storefronts and related services.
1. Scope and acceptance
“VyapVerse”, “we”, “us” and “our” mean VyapVerse Digital Solutions LLP. “Merchant” means a store owner or business using the services. “Customer” means a person purchasing from a Merchant. “Platform” includes our websites, merchant tools, storefront software, APIs and related services. You must be at least 18 years old and capable of entering into a contract under applicable law. These Terms, the Privacy Policy and any product-specific policies form the agreement between you and us.
2. Platform role and merchant relationship
VyapVerse provides technology that enables Merchants to create and operate online storefronts. Unless we expressly agree otherwise in writing, we are not the seller, reseller, agent, marketplace operator, warehouse, carrier, importer, exporter or guarantor of any Merchant product or service. Each sale is a direct contract between the Merchant and its Customer. The Merchant alone determines products, prices, promotions, taxes, shipping terms, returns, warranties and fulfilment.
3. Account security and accurate information
You must provide complete and accurate account, business, tax, licence and contact details; keep them current; and protect your login credentials. You are responsible for all activity through your account and must promptly notify us of suspected unauthorised access. We may suspend access where information is inaccurate, misleading, incomplete, compromised or unlawful.
4. Merchant responsibilities
The Merchant is solely responsible for every product, listing, image, claim, price, stock level, offer, invoice, customer communication and order made through its storefront. You must obtain and maintain every registration, approval, licence, consent and insurance required for your business and products, including food, pharmaceutical, cosmetics, consumer-protection, tax and local-trade requirements where applicable. You must sell only genuine, safe, lawful and accurately described goods or services; maintain adequate stock; honour confirmed orders; and handle customer support, cancellations, returns, refunds, chargebacks and warranties in accordance with applicable law and your disclosed policies.
5. Restricted products and conduct
You must not use the Platform for prohibited, counterfeit, stolen, unsafe, recalled, infringing, adult, illegal, fraudulent or regulated products without the permissions required by law. You must not publish misleading, defamatory, abusive, discriminatory, privacy-invasive or unlawful content; infringe intellectual-property rights; send spam; manipulate orders or reviews; interfere with the Platform; scrape it; introduce malware; or attempt unauthorised access. We may remove content or suspend a store where we reasonably believe a violation has occurred.
6. Payments, COD, shipping and third parties
Payment gateways, logistics providers, messaging providers and other integrations are independent third parties. Their availability, fees, settlement schedules, terms, policies, service failures and acts or omissions are outside VyapVerse’s control. The Merchant is responsible for correct order totals, tax, shipping charges, COD collection instructions, declared product description, weight and value, packaging, labels and fulfilment. The Merchant bears responsibility for delivery disputes, returns-to-origin, lost or damaged shipments, customer claims and any additional provider charges, except to the extent directly caused by VyapVerse’s proven wilful misconduct.
7. Fees, subscriptions and taxes
Subscription fees, billing cycle, taxes and included limits are shown before payment. Fees are payable in advance unless we state otherwise. Statutory taxes may be added. Except where required by applicable law, fees are non-refundable once a service period has started. We may restrict features for failed, disputed, overdue or reversed payments. The Merchant remains solely responsible for all taxes, registrations, filings, invoices and statutory obligations connected with its business and sales.
8. Customer data, privacy and confidentiality
Each Merchant may access only the information of customers, staff and orders belonging to its own store. Merchant data must be used only to operate, fulfil and support that store. You must protect it with appropriate safeguards and must not sell, rent, disclose or use it for unrelated marketing except with a lawful basis and required consent. You must comply with applicable data-protection laws. We may process data to provide, secure, improve and administer the Platform, as described in our Privacy Policy and as required by law.
9. Intellectual property and content licence
VyapVerse and its licensors own the Platform, software, branding and related intellectual property. Subject to these Terms, we grant you a limited, revocable, non-transferable right to use the Platform for your business. You retain rights in content you lawfully provide, but grant us a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt, transmit and display that content solely to operate, secure and improve the services. You represent that you have all rights needed to provide the content.
10. Disclaimers and limitation of liability
The Platform is provided on an “as available” and “as is” basis to the maximum extent permitted by law. We do not warrant uninterrupted, error-free, secure or loss-free operation, or guarantee sales, traffic, payment collection, delivery, third-party performance, product quality, merchant conduct or customer conduct. To the maximum extent permitted by law, VyapVerse Digital Solutions LLP and its directors, employees, contractors, affiliates and suppliers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, loss of profits, data, goodwill, business or opportunity, even if advised of the possibility. Our total aggregate liability arising from the services will not exceed the subscription fees paid to us by the affected Merchant in the three months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
11. Indemnity
You will defend, indemnify and hold harmless VyapVerse Digital Solutions LLP, its affiliates, directors, employees and suppliers from claims, losses, penalties, damages, costs and reasonable legal fees arising from your store, products, listings, business operations, breach of these Terms, infringement of another person’s rights, violation of law, customer dispute, tax obligation, shipment or payment issue, or misuse of the Platform.
12. Suspension, termination and retention
We may suspend, restrict or terminate access immediately where required for security, legal compliance, non-payment, suspected fraud, harmful conduct or breach of these Terms. You may stop using the Platform and request deletion of your store account subject to applicable retention obligations. Termination does not remove obligations already accrued, including payment, indemnity, confidentiality, limitation-of-liability and dispute provisions.
13. Changes, governing law and contact
We may revise these Terms by publishing an updated version and effective date on this page. Continued use after the effective date constitutes acceptance where permitted by law. These Terms are governed by the laws of India and courts with competent jurisdiction over VyapVerse Digital Solutions LLP shall have jurisdiction, subject to mandatory law. For questions or legal notices, contact support@vyapverse.com.